Standard shipping costs €8.90 and is processed within 3-5 days of receipt of order in Italy (within 4-6 days if delivery is to the Balearic or Canary Islands). For all orders over 99,00€, shipping is free. However, free shipping may vary during promotional periods.
Premium shipping has a cost of 13€ and guarantees delivery in 24/48H.
We currently ship to Italy and Spain (please for Spain, be sure to visit www.bucalo.es).
Deliveries are made only on normal working days/times (not on weekends or holidays).
If at the time of delivery you are not at home, the courier will try to call the phone number to arrange delivery and in case of non-delivery, please contact customer service to arrange a new delivery.
Bucalo is not responsible for unexpected delays in delivery beyond its control.
If you find any anomaly on the package, we ask you to accept it with reservation and immediately contact our Customer Service for reporting.
In case of a defective product, we ask you to promptly contact our customer service via e-mail: firstname.lastname@example.org, attaching one or more photos relating to the defect. The customer service will contact you to manage the return procedure. As soon as we receive the products in our warehouses we will proceed to refund the amount corresponding to the defective products found. Please note that we do not accept items worn, abused and with signs of wear.